Background

Terms & Conditions

Introduction

The Game is a trivia game app with prizes. This Game is held by Celcom Mobile Sdn Bhd (Company No. 27910-A) (“Celcom”). By participating in the Game, the Customer (as herein defined) hereby agrees to be bound by these terms and conditions which shall form an integral part and to be read together with terms and conditions for the respective content service(s) as published at http://bigwin.com.my and relevant to the Customer in respect of this Game.

In the event of a conflict or inconsistency between these terms and conditions and/or terms and conditions for the respective content service(s), such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these terms and conditions (ii) terms and conditions of content service(s).

Eligibility

This Game shall be applicable to all new and existing Celcom’s prepaid and postpaid customers (“Customer”).

For the avoidance of doubt, the Game shall not be applicable to the following persons:

  1. All employees of Celcom (“Employee”) and their immediate family members;
  2. representatives, employees and/or agents of Celcom’s dealers and distributors;
  3. blacklisted Customers of Celcom or any other telecommunication service providers; and
  4. All employees of Nextgen and its affiliated companies (“Employee”) and their immediate family members.

For clarity, immediate family members shall be:

  • For unmarried/single Employee – their parents and sibling(s); and
  • For married Employee – their spouse(s), parents and children.
Subscription Process

There are two ways to become a subscriber:

Through the web landing page by following the following steps:

    1. Customers confirm subscription on a web-landing page. This means they are now officially subscribed to the Game.
    2. Next, the Customer downloads the app from the Google Play or iTunes app store (“App”), enters the App and is prompted to enter their MSISDN.
    3. Finally, the Customer is sent an OTP for their number confirmation and login.
    4. Customer enters OTP and can start playing.

Through SMS by following the following steps:

    1. Customer (not subscribed) enters the App and is prompted to enter the MSISDN.
    2. Next, the Customer is sent an OTP for their number confirmation and login.
    3. Customer now enters OTP and can start playing.
      Note: At this stage, Customer is yet to be SUBSCRIBED to the Game. A notification containing a link to a web-landing page will be sent via the App to encourage subscription. The said notification will only be delivered one (1) time to the Customer.
    4. Customer can now decide to either play as a free user or become a paying subscriber.
    5. To subscribe, the Customer must follow the notifications sent to him/her confirming the subscription on the web-landing page per item 1(a) above. After confirming the subscription, the Customer is subscribed to the Game.

(Herein after referred to as “Subscription”)

The Customer shall be charged RM1.00 per day (“Subscription Fee”) for the Subscription of the Game. Other than the Subscription Fee and added taxes, no additional charges for participating in the Game will be applicable.

Upon successful Subscription of the Game, the Customer is eligible to participate in the Draw (as herein defined) under the condition that the Subscription Fee is successfully charged from Customer (“Paying Subscriber”).

Game Rules and How to Earn Gold

The Customer selects a quiz category and gets matched with opponent (in the same category). If matching is unsuccessful, a bot will be deployed.

Each quiz will have five (5) questions and four (4) multiple choice answers.

Every correct answer, irrespective of whether Customer wins or loses from its opponent, will add up to become eligible to sixty (60) gold. If the Customer is on any available ‘boost’ mode, then the Customer will get ninety (90) gold for every correct answer. ‘Boost’ mode must be activated by the Customer in accordance with the instructions via the App. The ‘boost’ mode shall only be available for one (1) hour per mode. For avoidance of doubt, only a total of two (2) ‘boost’ mode can be activated concurrently.

Additional timed events (“Quests”) can be introduced to earn more gold. Once a Quest is completed, the said Quest will no longer be available.

Earned gold will be showcased on the leader board (“Circle of Champions”). The Circle of Champions will rank the top ten (10) Customers with the most earned gold during a calendar month. Customer’s nickname, the ranking and the total earned gold will appear on the Circle of Champions. The tenth (10th) position on the Circle of Champions shall indicate the Customer’s overall ranking in the Game.

After the Monthly Draw, the Circle of Champions resets to zero. Earned gold shall not be carried forward to the next Monthly Draw.

Daily Big Win

Every day a draw (“Daily Draw”) will be held. To be eligible for the Daily Draw, the Paying Subscriber must be successfully charged for the Subscription Fee the day prior to the day in which the Daily Draw is held. (“Daily Draw Subscribers”).

One (1) MSISDN is equal to one (1) participation in the Daily Draw. Celcom shall randomly select the winner from the pool of with Daily Draw Subscribers through an automated selection system.

The winner is announced via App notification after Celcom approves the Daily Draw.

Monthly Big Win

Every first working day (as herein defined) of the month, a draw (“Monthly Draw”) will be held.

To be eligible for the Monthly Draw, the Paying Subscriber must be successfully charged the Subscription Fee at least five (5) times during the month prior to the month in which the Monthly Draw is held (“Monthly Draw Subscriber”).

For the Monthly Draw, at least the top 150 Monthly Draw Subscribers from that month will be shortlisted. The shortlisted Monthly Draw Subscriber will be invited to the Monthly Draw to decide the winners.

The shortlisted Monthly Draw Subscribers will be notified through App notification that they are shortlisted, along with the details of the Monthly Draw. All the shortlisted Monthly Draw Subscriber shall respond to the notification by accepting or rejecting the invite for the Monthly Draw. The Monthly Draw will be conducted through the App in accordance with the details notified via the App.

The shortlisted Monthly Draw Subscribers will each answer the same question(s) within a certain timeframe. One (1) round contains one (1) question. The answer needs to be submitted through the App. Failing to answer the questions before the set deadline and/or failing to answer the questions correctly, eliminates the shortlisted Monthly Draw Subscriber from proceeding to the next round. The rounds will continue until the top five (5) winners of the Monthly Draw Subscriber are identified to claim the Prize.

The winner is announced via SMS and App notification after Celcom approves the Monthly Draw.

Quarterly Big Win

Every first working day (as herein defined) of a quarter of a calendar year, a draw (“Quarterly Draw”) will be held.

To be eligible for the Quarterly Draw, the Paying Subscriber has been successfully charged the Subscription Fee at least five (5) times during each month of the quarter prior to the quarter in which the Quarterly Draw is being held. As an example; in case you become a Paying Subscriber in February 2020, you need to be successfully charged the Subscription Fee at least 5 times in each of the months of February 2020 and March 2020 to become eligible for the Quarterly Draw in April 2020. (“Quarterly Draw Subscriber”).

For the Quarterly Draw, at least the top 150 Monthly Draw Subscribers from the Circle of Champions of the three (3) months of a quarter prior to the quarter in which the Quarterly Draw is held, are shortlisted.

The shortlisted Quarterly Draw Subscribers will be notified through App notification that they are shortlisted for the Quarterly Draw, along with the details of the Quarterly Draw. All the shortlisted Quarterly Draw Subscriber shall respond to the notification by accepting or rejecting the invite for the Quarterly Draw. The Quarterly Draw will be conducted through the App in accordance with the details notified via the App.

The shortlisted Quarterly Draw Subscribers will each answer the same question(s) within a certain time frame. One (1) round contains one (1) question. The answer needs to be submitted through App. Failing to answer the questions before the set deadline and/or failing to answer the questions correctly, eliminates the shortlisted Quarterly Draw Subscriber from proceeding to the next round. The rounds will continue until the top three (3) winners of the Quarterly Draw Subscriber remain to claim the Prize.

The winner is announced via SMS and App notification after Celcom approves the Quarterly Draw.

Annual Big Win

As will be announced by Celcom, every year an annual draw (“Annual Draw”) will be held.

To be eligible for the Annual Draw, the Paying Subscriber has been successfully charged the Subscription Fee of at least five (5) times during thirty (30) days prior to the date the top ten (10) Annual Draw Subscribers are identified and declared (“Annual Draw Subscriber”).

For the Annual Draw, all the shortlisted Monthly Draw Subscribers and Quarterly Draw Subscribers will be automatically shortlisted for the Annual Draw.

The shortlisted Annual Draw Subscribers will be notified through App notification that they are shortlisted for the Annual Draw, along with the details of the Annual Draw. All the shortlisted Annual Draw Subscriber shall respond to the notification by accepting or rejecting the invite for the Annual Draw. The Annual Draw will be conducted through the App in accordance with the details notified via the App.

The shortlisted Annual Draw Subscribers will each answer the same question(s) within a certain time frame. One (1) round contains one (1) question. The answer needs to be submitted through App. Failing to answer the questions before the set deadline and/or failing to answer the questions correctly, eliminates the shortlisted Annual Draw Subscriber from proceeding to the next round. The rounds will continue until only ten (10) Annual Draw Subscribers remain to claim the Prize.

These ten (10) Annual Draw Subscribers will be announced via SMS and/or App notification and will be invited to participate in a live quiz show. The live quiz show will follow the same format of questions as presented in the App.

The live quiz show will be held at a pre-decided time and location and will lead to one (1) final winner of the Annual Draw.

Opt out

The Customers may opt out from the Subscription at any time by sending STOP to 28000 or by dialling *365# via USSD and select the respective unsubscription option or call toll-free number (+60 1-800-81-6191)or email support@coursania.com from Monday to Friday 9am-5pm.

If a Customer cancels its Subscription, he or she will not be allowed to re-subscribe for sixty (60) days as of the day of cancellation of the Subscription. All earned gold will be deemed null and void.

Prizes 

The winners will be contacted by a Celcom’s representatives via phone and they will be entitled to win the Prizes as follows:

Daily Prize
Total Giveaway Amount Per Day: RM500
This is split between 10 winners = RM 50 per winner
Total Winners: 3650 (3650 winners a year = Total RM RM182,500)

Monthly Prize
Total Giveaway Amount Per Month: RM144,000
This is split between the Top 5 Players
1st Place: RM5,000 (8 winners a year = Total RM40,000)
2nd Place: RM4,000 (8 winners a year = Total RM32,000)
3rd Place: RM3,500 (8 winners a year = Total RM28,000)
4th Place: RM3,000 (8 winners a year = Total RM24,000)
5th Place: RM2,500 (8 winners a year = Total RM20,000)

Quarterly Prize
Total Giveaway Amount Per Quarter: RM195,000
This is split between the Top 3 Players
1st Place: RM50,000 (3 winners a year = Total RM150,000)
2nd Place: RM10,000 (3 winners a year = Total RM30,000)
3rd Place: RM5,000 (3 winners a year = Total RM15,000)

Annual Prize
Total Giveaway Amount Per Year: RM365,000
1st Place: RM200,000
2nd Place: RM80,000
3rd Place: RM50,000
4th Place: RM25,000
5th Place: RM10,000

Total cash giveaway combining all draws and winners is RM886,500.

Celcom reserves the right to select another winner upon three (3) failed attempts to contact any of the winners or failure to keep an active MSISDN.

The winner must collect the Prize within a period to be specified by Celcom (“Prize Collection Period”) at a venue to be determined by Celcom and may be required to attend a prize-giving ceremony on a date and at a venue to be determined by Celcom (“Prize Giving Ceremony”). Celcom reserves the right to forfeit the Prize in the event that the winner fail to collect the Prize within the Prize Collection Period or fail to attend the Prize Giving Ceremony.

There will be no Monthly Draw and Quarterly Draw held in the particular month an Annual Draw is held. There will also be no Monthly Draw held in the particular month a Quarterly Draw is held.

A Paying Subscriber can win a Daily Draw up to three (3) times within six (6) months, a Monthly Draw up to two (2) times within six (6) months and a Quarterly Draw up to one (1) time within one (1) year.

General Terms & Conditions.

Customers registered under the same identification number (ID) in the App will not be eligible to win the Prize in this Game if the said ID has been awarded any form of Prize(s) in any other game or contest organized by Celcom the past three (3) months from the date when the winner’s name of this Game is announced. Any subsequent Prize even if so announced shall be null and void.

Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the terms and conditions of this Game with prior notice to the Customers.

Celcom’s decisions in any matter in relation to the Game shall be final and conclusive. Any request for appeal and review shall not be entertained.

Celcom shall not be liable for any claim by the Customers or third-party claims or loses of any nature, including but not limited to direct damages or other damages resulting from or in connection with this Game.

Celcom disclaims any liability for loss or damage to property or any personal injury or loss of life resulting from or in connection with this Game.

The Customers acknowledges and agrees that Celcom reserves the rights to disqualify any participation if the Customers is in breach of its obligations or any terms and conditions of this Game. Notwithstanding the above, Celcom reserves the right to reject any participation or the Customers at its sole and absolute discretion without assigning any reasons whatsoever.

Celcom does not take any responsibility in the event Customers are prevented from participating in the Game, as a result of certain technical restrictions or other limitations or force majeure which including but not limited to regulatory and/or government directive, act of God etc.

All personal information and names submitted in the Game, service marks, trade names, trademarks are the property of Celcom.

Celcom reserves the right, at its absolute discretion, to use the names, photographs, voice or video recordings (if any) and entries of the Customers for publicity, advertising, trade or Game purposes in any media, without first obtaining any consent nor making any payment whatsoever to the Customers.

Except as expressly mentioned herein, Celcom shall not be responsible for any expenses and cost including out-of-pocket expenses related to or as a consequence of participating in this Game.

The content for the Game is provided by a third party. Celcom does not filter or edit such content. The Customers acknowledges that Celcom is under no obligation to censor the content or information provided. Celcom disclaims all liability in relation to the content provided.

In the event any of the provision in these Terms and Conditions is invalid, illegal and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.

No delay or indulgence by Celcom in enforcing any of the Terms and Conditions herein shall constitute waiver by Celcom of the Customer’s breach of these terms and conditions.